Fire department billing for fire chiefs
Send the incident.
We’ll handle the billing.
Enter the details of the response and send the supporting records. Our team handles insurance billing and follow-up. You can see where each claim stands in Recovery Hub.
No contracts. No subscriptions. Insurance-company-only billing.
Sunnydale completes a motor vehicle accident claim and reviews it in Claim Manager.
Insurance companies only, including when a claim is denied. That is how we handle every department’s billing.
Submitting an incident
The questions should fit the call.
A motor vehicle accident form should ask about a motor vehicle accident. We built our forms around the details needed to review and bill the response, so your staff can concentrate on the records in front of them.
With the needed information on hand, a motor vehicle accident can take about five minutes to enter. Much of that information is usually on the police report. The time varies with the narrative and any details you still need to gather.
- Incident date, location, and a description of what happened.
- Apparatus, personnel, time, equipment, and materials used.
- Available police or fire reports and supporting documents.
- Available insurance and involved-party information.
2
09/18/2026
14:25
Engine 1 and a captain responded to a two-vehicle collision at 125 Example Road. Crews secured the scene, used extrication tools to free an occupant, applied two bags of sorbent, and cleared debris. The response lasted one hour. No vehicle fire, air evacuation, or mutual aid was involved.
Beyond motor vehicle accidents
A different response needs different details.
A vehicle extrication, a water rescue, and landing zone support are different jobs. Each has its own submission form. Record the work your department performed and the resources it used.
Water and backcountry rescue
Record the location, responding personnel, equipment, time, and supporting incident details. Include available insurance information.
Landing zone support
Record the related incident and your department’s work, such as scene safety, traffic control, apparatus standby, and coordination.
Claims Management
Manage and track your department's insurance claims
Claim Manager
| Date | Claim Number | Type | Status | Actions |
|---|---|---|---|---|
| Sep 18, 2026 | 00-2600918 | MVA | Submitted | View Details |
| Sep 12, 2026 | 00-2600912 | MVA | Processing | View Details |
| Sep 7, 2026 | 00-2600907 | MVA | Pending | View Details |
| Sep 3, 2026 | 00-2600903 | MVA | Submitted | View Details |
After you submit
Know where your claims stand.
See the claims your department has submitted and where each one stands. Open a claim when you need to look at the incident details.
Your department supplies the response records. Onsite prepares the billing, corresponds with the insurer, and handles follow-up.
Getting started
Start with your department’s calls.
A free estimate gives you a rough idea of possible monthly or yearly recovery. If your department wants to proceed, we can set up its account after any local approvals it needs.
Keep submitting eligible incidents as your department responds to them. That gives us work to review and pursue with insurers. Recovery depends on each incident and its coverage; submitting a claim is not a promise of payment.
Recovered after Onsite’s fee.
Gordon organized 45 MVA responses for review. Its MVA recovery added about 30% to an existing annual fire budget below $50,000.
Read the department’s storyYour questions
A few things to know
before you start.
Will residents ever get a bill from Onsite?
No. We bill insurance companies only. Residents, drivers, property owners, and other individuals do not receive a bill from us, including after a denial.
How long does a motor vehicle accident take to enter?
A motor vehicle accident can take about five minutes when the needed information is on hand. Much of it is usually found on the police report. A longer narrative or missing records can add time.
Do we have to follow up with insurance companies?
Onsite handles insurance follow-up. Your department provides the incident records and answers questions about the response when we need more information.
Do we need to sign a contract or pay a subscription?
No. Onsite has no contracts or subscriptions. Our fee is an agreed percentage of funds recovered; we only get paid when your department does.
What if our department needs local approval first?
Work with your local officials on the approvals your department needs. We can explain the program and answer questions while you consider it.
Let’s look at the calls you’re already running.
Start with a free estimate of your department’s recovery potential. We’ll explain what your staff need to submit, what our team handles, and how our fee works.
No contracts. No subscriptions.
We only get paid when you do.
