The recovery program
How fire billing works with Onsite.
Your department already records the calls it answers. We use those records to prepare insurance billing and follow up with carriers. You provide the response details; our team handles the recovery work.
No contracts. No subscriptions. Our fee comes from recovered funds.
Response details, reports, and available insurance information.
Review. Insurance billing. Carrier follow-up.
Never residents or other individuals.
Billing for five types of response.
The program is available to departments nationwide for these five response types. What can be billed depends on the incident, available insurance coverage, and applicable local requirements.
From incident to follow-up
Here’s who handles the work.
Your department
Your department documents the response
Onsite
Onsite reviews the submission
Onsite
Onsite handles carrier follow-up
Your team + Onsite
Your team can review the progress
Fees and department payments
How the money moves
Onsite receives the insurance payment, deducts its agreed percentage, and pays your department its share. There are no contracts or subscriptions. We only earn our fee when funds are recovered.
We explain the fee and Onsite’s rate schedule before you start. An invoice is a request for payment; the amount recovered depends on the insurer’s review and coverage.
- Billed
- The bill has been sent to the insurance company for review.
- Recovered
- The insurance company has paid funds to Onsite.
- Department share
- Recovered funds less Onsite’s agreed fee.
- Remitted
- Onsite has issued your department’s payment.
Getting started
Start with an estimate. Set up when you’re ready.
The free estimate gives you a rough idea of potential monthly or yearly recovery based on your department’s activity. When you’re ready, we set up your account and help you get started. You can also use a 90-day pilot to see how the process works with your team.
- Complete any local approvals your department needs before billing.
- Choose who will submit incidents and answer questions about the response.
- Review the rate schedule, recovery fee, and payment arrangement.
- Give the right staff access to Recovery Hub and reporting.
Does every response qualify for payment?
No. The incident facts, local authority, supporting records, available coverage, policy limits, and insurer response all matter. An estimate or submitted bill is not a guarantee of payment.
What happens when an insurer denies a claim?
Onsite tracks the response and any follow-up. We do not transfer the bill to a resident, driver, property owner, or other individual.
Where can we review the results?
Open Reports in Recovery Hub to review claim activity, monthly statements, and available CSV exports. Monthly infographic reports can also be printed or saved as PDFs.
Talk with Onsite
Find out what your department could recover.
Tell us where you operate and the calls you handle. We’ll prepare a free estimate, explain our fee, and walk you through getting started.