Fire department cost recovery
We handle the billing after the call.
Send us your incident details and supporting records. Onsite prepares the invoice, sends it with the supporting documents to the insurance company, and handles carrier questions and follow-up. Your team can check progress in Recovery Hub.
No contracts. No subscriptions. We only get paid when you do.
You document the response.
Incident details. Supporting reports. Available insurance information.
Onsite Fire Billing
We work with the insurer.
- Prepare the invoice
Review the records and itemize the response costs.
- Bill the insurance company
Send the bill with its documentation.
- Handle the follow-up
Carrier questions, requests, and payment follow-up.
We never bill residents or other individuals. A denied claim does not become a bill to the person involved.
The calls you handle
Five response types. One billing team.
The program is available to departments nationwide for the responses below. What can be billed depends on the incident, available insurance coverage, and applicable local requirements.
Your response. Our follow-up.
You document the response. We work with the insurer.
Your department
Send the incident records
Onsite
We prepare the invoice
Onsite
We handle the follow-up
Your department
You check the progress
Fees and department payments
Our fee comes from recovered funds.
Onsite receives the insurance payment, deducts the agreed percentage, and pays your department its share. If there is no recovery, there is no recovery fee.
We explain Onsite’s billing rates and our fee before you start. There are no contracts or subscriptions. Reports are available in Recovery Hub so your team can review the activity.
From the bill to your department’s payment
Four terms to know- Billed
- The bill has been sent to the insurer for review.
- Recovered
- The insurer has paid funds to Onsite.
- Department share
- Recovered funds less Onsite’s agreed fee.
- Remitted
- Onsite has issued your department’s payment.
A billed amount is not a promise of recovery. Your department’s share is based on funds actually recovered.
Getting started
Start with an estimate. Set up when you’re ready.
Tell us about the calls your department handles. We’ll prepare a free estimate of possible monthly or yearly recovery and explain how the service works.
For an MVA estimate, we start with your annual call count, assume half result in an insurance payment, and multiply by $549, our minimum MVA invoice amount. That gives a rough annual figure before Onsite’s fee. The 50% is an estimating assumption, not a promised payment rate.
When you’re ready, we’ll help set up your account and staff access. A 90-day pilot is also available if you want to try the process with your team.
Will insurance pay every claim?
No. Payment depends on the incident, supporting records, insurance coverage, and applicable local requirements. An estimate or submitted bill is not a guarantee of payment.
What happens if insurance denies a claim?
We review the insurer’s response and handle any follow-up. We never pass the bill to a resident, driver, property owner, or other individual.
Where can we see the results?
Reports are available in Recovery Hub, including monthly statements, CSV exports, and infographic reports you can print or save as PDFs.
Let’s look at your department’s calls.
Start with a free estimate. We’ll look at the responses you handle, explain our fee, and help you decide whether the program fits your department.
