See where the work stands
Recent claims show the claim number, status, and date. Your chief can check whether the department needs to supply anything else while Onsite handles the insurance correspondence.
Fire department cost recovery for city managers
Recover response costs without billing residents.
Your department responds. We handle insurance billing and follow-up. Your city can explain the program and follow its progress, knowing residents and other individuals will never receive a bill from Onsite.
No contracts. No subscriptions. A fee tied to recovery.
Recovery Hub showing department activity and reports. Sample data.
Before the first claim
Start with the people who will use it.
Bring your fire chief and finance team into the conversation. We’ll look at the calls your department handles, explain what staff need to submit, and walk through our fee and your department’s payment.
Your local officials determine what approval is needed. If that includes a council discussion or an ordinance, we can explain our billing process as you work through it. We’ll set up the account when your department is ready.
Four questions for the first conversation
- 01
Which responses will your department submit?
- 02
Who will enter incidents and supply the records?
- 03
How do the rates, recovery fee, and payments work?
- 04
Who needs access to claims and reports?
A policy you can explain
The bill goes to the insurance company.
You should be able to give residents a straight answer. Onsite never bills individuals. That is our policy for every department and every response type we handle.
Residents and visitors
We never send a bill to a resident, visitor, driver, property owner, or other individual.
If insurance denies the claim
The policy stays the same. A denied claim does not become a bill to the individual.
The incidents we review
Motor vehicle accidents, structure fires, landing zones, water rescues, and backcountry rescues. Coverage, incident details, and local requirements determine eligibility.
What to expect from recovery
The estimate is a starting point. Actual recovery depends on the incident and its coverage; some claims do not result in payment.
Recovery Hub
Have an answer when someone asks for an update.
Your department’s coordinators can review claims and reports in Recovery Hub. See what has been submitted, what is still being worked on, and what the activity looks like over time.
Bring the activity into the conversation
Review submissions alongside billed amounts and recorded payments. When a question needs more detail, your finance team can use monthly statements, PDF infographics, and CSV exports. Billed amounts are not the same as money received.
01
Fire department
Submit incident details and records, then answer questions about the response.
02
Onsite
Prepare insurance billing, handle carrier follow-up, and record claim activity.
03
City and finance staff
Review the program, its results, and the department’s payments.
A way to see for yourself
See how it fits your department.
Start with a free estimate based on the calls your department handles. We’ll explain the potential recovery, our fee, and the submission process before you decide how to proceed.
There are no contracts or subscriptions. Our fee comes from recovered funds. The 90-day pilot gives your team time to submit incidents and follow the work in Recovery Hub. Some claims may still be open when you review the pilot.
What to talk through at the review
- Does incident submission fit the department’s routine?
- Does your team know who handles the next step?
- Can you find the activity and reports you need?
Review the work completed so far alongside any claims still in progress.
Your city’s questions
A few things to know before you start.
What happens after we request an estimate?
We discuss your department’s incidents and provide a rough estimate of potential monthly or annual recovery. We also explain the fee and submission process. Once your department is ready and any local approvals are in place, we help set up the account.
Does the city need an ordinance?
Local requirements vary. Your city’s officials determine which approvals or ordinances are needed before the department begins. We can walk through our billing process as part of that discussion.
Is there a contract or subscription?
No. Onsite has no contracts or subscriptions. Our fee is a percentage of the funds recovered, and we explain that fee before you start.
Can we tell residents that Onsite will never bill them?
Yes. Onsite bills insurance companies only. We never bill individuals, including when coverage is unavailable or an insurance claim is denied.
Start with an estimate for your city.
Tell us about the calls your department handles. We’ll explain the recovery potential, the fee, and what getting started would involve.