We started Onsite Fire Billing because the demands on fire departments extend well beyond the calls they answer. Maintaining dependable apparatus, equipping crews, and investing in stations all require funding. Recovering eligible response costs can help support that work, but the insurance process requires time and persistent follow-up. We saw a role for our experience: becoming a dedicated advocate for departments and managing the insurance work on their behalf.

Onsite was founded by three former insurance adjusters with more than 30 years of combined industry experience. We bring that understanding of insurance to every invoice we prepare and every conversation we have with an insurer. Our focus is insurance reimbursement. Residents and other individuals never receive a bill from Onsite, including when an insurer denies a claim.

Across the departments we work with, recovered funds have helped support vehicle purchases, essential equipment, station improvements, and repairs. We have seen what it means when a department can move an important investment forward and put those resources to work for its community.

Our ambition is to support departments of every size with the same commitment and respect. We believe those relationships should be sustained by the quality of our work. That is why we have no contracts or subscription fees, and why we only get paid when the department does. As Onsite grows, our purpose remains the same: help departments fund what matters to their crews and the communities they protect.