Terms of Service

By checking the box presented during account setup or accepting an invitation, you ("Client") agree to these Terms. This action signifies that you have read, understood, and agreed to be bound by these Terms.

Authorization: Client authorizes Onsite to act as its agent in submitting insurance claims, following up on submissions, negotiating with insurance companies, and collecting payments on Client's behalf.

Scope of Service: Onsite acts solely as a billing service provider and is not responsible for the actual services rendered by fire departments or other entities. Onsite's role is limited to processing and submitting claims based on the information provided by the Client.

No Guarantee: While Onsite will use its best efforts to maximize revenue recovery, Client acknowledges that Onsite cannot guarantee specific outcomes or payment amounts.

Accuracy of Information: Client agrees to provide accurate and complete information for all claim submissions. Client is responsible for the truthfulness and legality of all submitted claims and supporting documentation. By submitting a claim, Client acknowledges that all services checked are true and accurate to the best of Client's knowledge.

Client Responsibilities: Client is solely responsible for the accuracy, completeness, and legality of all services billed. This includes ensuring all necessary permits, certifications, and authorizations are in place for the services rendered.

Representation and Warranty: Client represents and warrants that it has the legal right and authority to request payment for the services being billed through Onsite.

Client's Duty to Review: Client agrees to promptly review all reports, billing statements, and other documentation provided by Onsite and to notify Onsite of any errors or discrepancies within 30 business days of receipt.

Information Security: Client agrees to implement and maintain reasonable security measures to protect any data or information provided to or accessed by Onsite in the course of providing its services.

Fees: Onsite's fees are included in the billed amount to insurance companies. A 17% billing fee will be subtracted from collected payments as compensation for billing services rendered by Onsite. Client will not be charged separately for Onsite's services.

Payment Disbursement: Onsite will disburse collected payments to Client in a timely manner, less applicable fees as agreed upon.

Time Limitation for Billing Disputes: Any billing disputes must be raised by Client within 90 days of the invoice date. Failure to do so will result in waiver of the right to dispute such charges.

Compliance: Both parties agree to comply with all applicable federal, state, and local laws and regulations regarding insurance billing and collections.

Claim Accuracy and Fraud Prevention: Client understands that any inaccuracies in submitted claims can be constituted as insurance fraud. Onsite reserves the right to decline submitting inaccurate invoices on Client's behalf.

Audit Cooperation: In the event of an audit by an insurance company or regulatory body, Client agrees to cooperate fully and provide all necessary documentation to support the claims submitted by Onsite on Client's behalf.

Compliance with Anti‑Corruption Laws: Both parties agree to comply with all applicable anti‑corruption laws, including but not limited to the U.S. Foreign Corrupt Practices Act.

Notice of Legal Action: Client agrees to promptly notify Onsite of any legal action, government investigation, or material claim related to the services provided under this agreement.

Cooperation in Legal Matters: In the event of any legal action involving the services provided under this agreement, Client agrees to cooperate fully with Onsite, including making personnel available for interviews or testimony.

Confidentiality: Onsite will maintain the confidentiality of all Client information and adhere to applicable privacy laws, including HIPAA where relevant.

Intellectual Property: All intellectual property rights in Onsite's billing systems, processes, and software remain the sole property of Onsite. Client is granted a non‑exclusive, non‑transferable license to use these systems solely for the purpose of receiving Onsite's services.

Limitation of Liability: Onsite's liability is limited to the amount of fees received for the specific claim in question. Onsite is not liable for any consequential, incidental, or punitive damages.

Disclaimer of Liability: Onsite is not liable for any disputes arising between the Client and insurance companies or between the Client and the recipients of services (e.g., individuals assisted by fire departments). Any such disputes are the sole responsibility of the Client.

Indemnification: Client agrees to defend, indemnify, and hold Onsite harmless against any claims arising from inaccurate or fraudulent information provided by Client.

Termination: Either party may terminate this agreement upon written notice. Onsite will complete processing of any claims submitted prior to termination.

Governing Law: These Terms are governed by the laws of the state in which services are provided, without regard to its conflict of law provisions.

Dispute Resolution: Any disputes arising from this agreement will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Statute of Limitations: Any legal action against Onsite must be commenced within one (1) year from the date the cause of action arose, regardless of the date of discovery.

Waiver of Jury Trial: Both parties waive their right to a jury trial in any dispute arising from or relating to this agreement.

Force Majeure: Onsite shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, or significant changes in laws or regulations affecting the services provided.

Severability: If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Electronic Communications: Client consents to receive communications from Onsite electronically and agrees that all agreements, notices, disclosures, and other communications that Onsite provides electronically satisfy any legal requirement that such communications be in writing.

Survival: The provisions of this agreement relating to payment obligations, confidentiality, limitation of liability, indemnification, and others which by their nature should survive, will survive the termination of this agreement.

Change in Law: If any change in law or regulation materially affects the services provided by Onsite, Onsite reserves the right to modify its services or terminate this agreement upon written notice.

Publicity: Neither party shall use the other's name, logo, or trademarks in any advertising, promotional materials, or public announcements without the prior written consent of the other party.

Modifications: Onsite reserves the right to modify these Terms. Continued use of Onsite's services after notification of changes constitutes acceptance of the modified terms.

Contact

Questions about these Terms can be sent to support@onsitefirebilling.com.