Open the incident record.
Review the submitted details, supporting documents, claim status, and follow-up notes in Recovery Hub.
Explore Recovery HubMotor vehicle accident billing for fire departments
Fire department billing
for motor vehicle accidents.
Your crew has handled the call. Send us the incident details and available reports. We’ll prepare the insurance bill and follow up with the carrier, while you track the claim in Recovery Hub.
We bill insurance companies. Never drivers or residents.
Recovery HubA submitted motor vehicle accident
What goes into a claimSample data
Start with what happened on scene
The call is over.
The details still matter.
Much of the incident and insurance information may already be in the police report. Add your department’s response details so we can see which crews, apparatus, and materials were used.
Incident and police reports
Include the incident number, date, location, narrative, and police report when available. Let us know if you are still waiting for a report.
Apparatus and personnel
List the responding units, their assignments, and the time they spent on the call.
Rescue and cleanup
Describe extrication, stabilization, scene protection, and cleanup actually performed. Itemize materials used rather than estimating after the fact.
Insurance information
Provide available vehicle, owner, driver, carrier, policy, and claim details. Onsite uses these records for review; it does not determine legal fault.
Response Details
Apparatus
How many apparatus responded?*
1
How long? (hours)*
1
Chief/Captain Personnel
Chief or Captain on scene?*
Yes
How many?*
1
How long? (hours)*
1
Additional Services
Was sorbent used?*
Yes
How many bags?*
2
Your response. Our follow-up.
We take the claim
to the insurance company.
Your team knows what happened at the scene. Our team takes those records through the billing process. If something is missing or unclear, we’ll ask you for the information we need.
Insurance companies only. Even after a denial.
A denied claim never becomes a bill to a driver, resident, or other individual.
01
Before billing
We review your reports, response details, and available insurance information. Then we prepare itemized charges using Onsite’s rate schedule.
02
While the insurer reviews
We handle follow-up with the insurance company. If we need a missing report or clarification about the call, we’ll ask your team.
03
When funds are recovered
Onsite receives the insurer’s payment, deducts its agreed percentage fee, and pays the department its share.
Gordon Fire and Rescue · Georgia
More room in a small department’s budget.
Read Gordon’s story“For a small department like ours, every dollar has to work hard. Onsite Fire Billing gave us a simple way to recover eligible motor vehicle accident response costs without adding more paperwork to our firefighters, passing a new ordinance, or asking our community to shoulder the burden through higher taxes.”
Gordon Fire and Rescue
$11.3K+
Recovered through motor vehicle accident billing
After Onsite’s fee, for a department with an annual fire budget below $50,000.
Gordon’s experience. Results vary by department, incidents, and coverage.Stay close to the work
Hand off the billing.
Keep sight of the claim.
Check the incident’s status, open its documents, and review payment activity in Recovery Hub. When leadership needs an update, monthly reports and CSV exports are available there too.
Review the recorded amounts.
Billed amounts, insurer payments, fees, and your department’s share each tell a different part of the story. Reports and CSV exports help your team review them.
Reporting for finance directorsBring the program into view.
Use claim activity and monthly reports to discuss what has happened so far and which incidents are still under review.
Program oversight for city managersCan motor vehicle accidents be billed?
Some motor vehicle accident responses can be submitted for insurance billing when local authority and the available records support the request. Payment depends on claim activity, coverage, policy limits, and the insurer’s review. Onsite’s insurance-only policy applies even if a claim is denied: the bill is never transferred to a driver or resident.
Who determines fault in a motor vehicle accident?
Onsite does not determine legal fault. We use available records, including police reports, incident documentation, claim information, and insurer responses, to review the billing request. If responsibility is unclear in the records, it should not be filled in with an assumption.
What documentation helps with motor vehicle accident billing?
Start with your incident report and any available police report. Include responding units, personnel and apparatus time, work performed, materials, and available driver, vehicle, insurer, and claim details. With the needed information on hand, a motor vehicle accident can take about five minutes to enter. Narrative length and missing records can add time.
What could your motor vehicle accident calls recover?
Start with the number of motor vehicle accidents your department handles. We’ll give you a rough estimate of potential recovery, explain our fee, and show your team how to get started.
No contracts. No subscriptions. We only get paid when you do.