The 90-day pilot
Try Onsite with the calls your department handles.
A demonstration can show you the software. A pilot lets your staff use it. For 90 days, submit incidents, work with our billing team, and see how Recovery Hub helps you follow the results.
No contracts or subscriptions. Fees are based on recovery.
The pilot runs for 90 days. Some insurance claims may still be open when it ends.
Before the first incident
Give the pilot a useful starting point.
We’ll help set up your account and discuss the records your team will submit. If your department needs local approval first, take that step before starting the pilot.
- Confirm the local policy and approval path.
- Identify the person who will submit incidents and answer follow-up questions.
- Review the fee arrangement, rate schedule, and payment process.
- Include the staff who will review the pilot’s results.
Working together
What happens during the pilot
- 01
Submit the available records
Enter the incident details and attach the reports and insurance information you have. Keep submissions regular so the pilot reflects how your department would use the service.
- 02
Work through missing information
We review the submission and ask your department for any additional incident information needed to prepare the billing.
- 03
Follow the insurance response
We prepare the billing and handle insurer follow-up. Your staff can check the recorded progress in Recovery Hub.
- 04
Review the activity together
Check the claims and reports with the people who submit incidents and review the department’s finances.
Your pilot review
Did it work for your team?
Look at the work your staff put in, the follow-up they received, and the results recorded so far. Open insurance claims need their own discussion; they are still in progress.
| Review question | What to examine |
|---|---|
| Is the handoff working? | Submitted incidents, missing records, and the staff time needed to answer documentation questions. |
| Are insurers responding? | Bills submitted, requests for additional information, denials, and open follow-up. |
| What has been recovered? | Actual insurer payments, Onsite’s fee, the department share, and payments remitted. |
| What is still unresolved? | Open claims and the next steps, kept separate from money already received. |
What comes next
Keep going if it’s a good fit.
Talk with us about what worked and what your staff would change. Review any open claims and agree on the follow-up they need. If the service fits your department, you can continue submitting incidents.
There is no contract or subscription to continue. The same five incident types are available throughout, and our fee remains based on funds recovered.
Is the pilot limited to motor vehicle accidents?
No. Auto incidents, structure fires, landing zones, water rescues, and backcountry rescues are all supported from the start, subject to local authority, documentation, and insurance considerations.
Is payment guaranteed within 90 days?
No. Insurance review can remain open beyond the pilot. The review should distinguish bills submitted, funds recovered, fees, department payments, and unresolved claims.
How does Onsite charge for recovery?
Onsite receives an agreed percentage of funds actually recovered. Discuss the specific arrangement with us before starting; the free estimate is a separate first step.
Talk with Onsite
See whether Onsite fits your department.
Start with a free estimate. We’ll discuss your response volume, show you the submission process, and help you decide whether to begin a pilot.