The 90-day pilot
Try Onsite with the calls your department handles.
Spend your first 90 days seeing how Onsite fits your department. You receive our regular billing service and access to Recovery Hub, with no contract to sign or commitment to continue.
No contracts. No subscriptions. We only get paid when you do.
Your incidents. Our billing team.
- BeforeSet up your team.
- DuringSubmit your incidents.
- ReviewSee how it fits.
We never bill residents or other individuals, including after an insurer denies a claim.
The same service from day one. The first 90 days give your team time to try the process and review the work.
Before the first incident
Get your team ready.
We’ll help set up your account and discuss the records your team will submit. If your department needs local approval first, take that step before starting the pilot.
A few things to settle first
- Confirm any local approval needed.
- Choose who will submit incidents and answer questions.
- Review Onsite’s rates, recovery fee, and payment process.
- Include the people who will review the results.
Working together
What happens during the pilot
Submit the available records
We prepare the invoice
Follow the insurance response
Review the activity together
Your pilot review
Did it work for your team?
Look at the work your staff put in, the follow-up they received, and the results recorded so far. Open insurance claims need their own discussion; they are still in progress.
What to talk through
90-day review- Is the handoff working?
- Submitted incidents, missing records, and the staff time needed to answer documentation questions.
- Are insurers responding?
- Bills submitted, requests for additional information, denials, and open follow-up.
- What has been recovered?
- Actual insurer payments, Onsite’s fee, the department share, and payments remitted.
- What is still unresolved?
- Open claims and the next steps, kept separate from money already received.
What comes next
Keep going if it’s a good fit.
If the service fits your department, keep submitting incidents. Nothing changes after day 90: the same team, the same service, and a fee based on recovered funds. There are no contracts or subscriptions.
If you decide to stop, we continue working your existing claims through completion or denial and pay your department any remaining share owed. You don’t have to keep submitting new incidents for us to finish that work.
How is the pilot different from the regular service?
It is the same service. The first 90 days are a chance to see how it works for your department, with no contract to sign or obligation to continue. Our agreed recovery fee applies from the start; there is no subscription.
Is the pilot limited to motor vehicle accidents?
No. Motor vehicle accidents, structure fires, landing zones, water rescues, and backcountry rescues are all supported from the start, subject to local authority, documentation, and insurance considerations.
Is payment guaranteed within 90 days?
No. Insurance review can remain open beyond the pilot. The review should distinguish bills submitted, funds recovered, fees, department payments, and unresolved claims.
How does Onsite charge for recovery?
Our fee is an agreed percentage of recovered funds. Onsite receives the insurer’s payment, deducts that fee, and pays your department its share. We explain the arrangement before you start.
See whether Onsite fits your department.
Tell us about the calls you handle. We’ll prepare a free estimate and explain what getting started would involve.
